Are you having trouble logging in? Follow these quick and simple steps to try and solve this issue.

• If you used a browser bookmark, make sure your bookmark points directly to the URL of the resource you were trying to access (e.g. https://solutions.sciquest.com/apps/Router/SAMLAuth/MUSC for Sciquest) and not the MUSC Shibboleth Single Sign-On Login page (e.g. https://shibbolethidp.musc.edu/idp/profile/SAML2/POST/SSO?execution=e1s1). Bookmarking the MUSC Shibboleth Single Sign-On Login page will cause your log in to fail.
• You can try closing all your browsers, clearing the cache and log in to the page again.

• If you receive a Status of "success", please skip to Step 4.

• If you cannot log in at https://www.musc.edu/netid-test/ldap you will need to re-establish your NetID password. Please continue to Step 3.

• Review the “MUSC Computer Use Policy” and at the bottom of that page, enter your NetID, check the box underneath that reads, “Yes, I have read, understand and agree to adhere to the MUSC Computer Use Policy,” and then select the “Submit” button.

• On the next screen enter your current NetID password in the fields labeled “Current Password,” “New Password,” and “Confirm New Password”. Select the “Submit” button.
• If you are taken to a screen that says, “Password changed successfully!”, please proceed to Step 4.
• If your password is rejected with a message that says, “You have entered invalid NetID or current password”

• https://netid-sspr.musc.edu (for employees and students) or
• http://passwordreset.musc.edu/default.aspx
to reset your NetID password.

• You will be prompted to enter answers to your Security Questions.
• If you have not set or have forgotten your security questions and you are local to MUSC, you must go to one of the following locations:
  • Medical Center Security Desk, 1st floor lobby North Tower (Sat-Sun, 24 hrs.)
  • Library Systems Office, 4th floor Education Center/Library (Mon-Fri, 8am-5pm)
  • Information Solutions, 2nd floor Harborview Office Tower (Mon-Fri, 8:30am-5pm)
You MUST present your MUSC ID badge when requesting a password change. Password changes will NOT be handled over the phone. Please note: the actual update process runs every 30 minutes, on the hour and the half hour; therefore, when you (re)activate the account, there will be a delay before you can use the account.
• Once you reset your NetID password, try logging in to your resource again. If you are still encountering issues, please proceed to Step 4.
Step 4:
• Can you successfully log in from another computer? If so, please contact your department’s ITC or your college’s IT support group to receive some help for your workstation.
• If you cannot log in from any other computer, are others also having an issue?
• If others are able to use the resource and you have tested/reset your MUSC NetID password, there may be problems with your specific account connected to the resource. Please check with the service administrator or managing college/department. If you do not know who to contact, please call the MUSC Support Desk at (843) 792-9700.
• If no one can use the application, please call the MUSC Support Desk at (843) 792-9700 and explain what resource you are trying to use -- “Shibboleth” may not the issue; the service you are trying to reach, such as “Sciquest” or “Touchnet”, may have a problem. Please include as many details as possible when describing your issue, including the URL you were initially trying to access.